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Effective Communication Skills for Healthcare Professionals

 

Presenter:

 

 

Length of Program: 120 minutes

 

Course Description:

This program addresses the real-world communication challenges facing every healthcare professional in America today.  Successful strategies are offered to increase the effectiveness of both individual and organizational communication.  Participants will learn to identify the unique communication realities in today’s healthcare environment.  Specific focus is dedicated to identifying the signs and symptoms of individual and organizational communication effectiveness with physicians, management staff, peers and patients.

 

The content of this program is taken from the following books by Harry E. Chambers:

Effective Communication Skills for Scientific and Technical Professionals. Perseus Books, Cambridge, MA 2000.

Getting Promoted: Real Strategies for Advancing Your Career, Perseus Books, Cambridge, MA, 2000.

 

Content for the program will include the following:

 

Building the bridge of effective communication

  • Integrating the critical dynamic of the message content and its impact on the receiver

  • Determine “what” to communicate and avoid crucial communication lapses or overload

  • Implement multiple delivery strategies for increasing communication effectiveness

 

Influencing how others receive communication

  • Identify how to enhance the receiver’s ability and willingness to process your message

  • Control the crucial internal and external factors that can potentially distort your communication

  • Develop an assertive communication style and eliminate aggressiveness

  • Establish communication operating plans

 

Internal organizational communication

  • Communicating successfully with the people above you

  • Effective communication in change environments

  • Increase effectiveness in meetings

 

The challenges of effective listening

  • Assess current listening abilities

  • Identify the fifteen impediments to effective listening

  • Discover the twelve characteristics of an effective listener

  • The five critical components of the effective listening process

 

Target Audience:

This program is designed for all healthcare professionals, including physicians, nurses, technicians, staff members, executives, department heads and supervisors.

 

 

At the conclusion of this program, participants will be able to:

  • Structure the content and delivery of their message more effectively

  • Select a communication style most appropriate for the listener or audience

  • Increase their efficiency in communicating before a group

  • Develop more efficient departmental or organizational internal communication processes

 

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