JCAHO Update:

Review of changes to the 2002 Standards

and Survey Process





Length of Program: 90 minutes


Course Description:

This program is designed to provide an overview of the changes to the JCAHO 2002 standards and survey process. It will provide survey coordinators, quality management staff, entry level management staff, nursing leaders, and support staff an overview of some of the “hot topics” in each of the functional chapters.” Some of the process changes, including ICE (Individual Centered Evaluation) and a review of the components of an “Off Shift” visit will be reviewed.


Content for the program will include the following:

  • 2002 JCAHO Process Enhancements

  • 2002 JCAHO Functional Standard Revisions

  • Revised Standards, Challenging Standards, Scoring Revisions and Strategies for Compliance for all JCAHO chapters:

    • Patient Rights

    • Continuum of Care

    • Care of the Patient

    • Treatment

    • Education

    • Environment of Care

    • Surveillance, Prevention and Control of Infection

    • Human Resources

    • Leadership

    • Quality / Performance Improvement

    • Governance

    • Management

    • Nursing

  • Pulling it All Together - Where is the Focus?

    • Patient Safety

    • Staffing and Compentency

    • Survey Process - Individual Centered Evaluation (ICE) and Off-Shift Surveys

  • Question and Answers

Target Audience:

The course is designed for survey coordinators, quality management staff, management staff, nursing leaders, and support staff.


At the conclusion of this program, participant will be able to:

  • Develop an understanding of the 2002 JCAHO survey process and standard revisions.

  • Identify basic strategies for compliance with the changes.


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