Leading the Change Process




Length of the Program: 120 minutes 


Course Description:


Change in healthcare is inevitable.  Today's healthcare manager has to be a leader with a sense of purpose and direction.  Every healthcare organization has already experienced great change and more change will come.  When change occurs, staff may feel as though it is a time of chaos and crisis.  Fear sets in and resistance develops throughout the organization.  This is a time for practical action.  Successful leaders introduce change so that there is greater acceptance of the new direction, purpose or process.  Healthcare leaders have a key role to play in communicating change in a positive light.  Whether change is forced by regulation or legislation, or whether you decide that change is necessary, this program will make a difference immediately.  You will receive practical "how to's" that have been demonstrated to improve employee morale, quality of care and staff performance.


Content of the program will include the following:

Change is a constant.

  •  Crisis and chaos is uncontrolled change.

  •  Change in healthcare is a way of life.

  •  Take advantage of past and future healthcare changes.


Use performance improvement as a guideline for change leadership.

  •  Performance improvement principles and JCAHO’s expectations.

  •  Maximize empowerment as you involve everyone.

  •  Build staff awareness to change.


Measure results.

  •  Use fact-based decision-making.

  •  Create "Customer-focused" change.

  •  Generate internal cooperation and coordination.


Demonstrate leadership commitment for the future.

  •  Align change management within the healthcare organization.

  •  Build a team committed to change.


Target Audience:  senior staff, clinical and non-clinical managers, and executive staff.


At the conclusion of this program, participants will be able to:

  • Lead their teams through critical changes.

  • Apply practical steps to remove irrational fears of the change process.

  • Recognize and take advantage of positive change opportunities.

  • Recognize and remove irrational fears of the change process.


Register now for our next scheduled course!

Occupational Health Solutions ensures your employees are trained in full compliance with OSHA and other applicable regulatory requirements.