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Mutual Interest Conflict Resolution

 

Presenter:

 

 

Length of Program: 120 minutes

 

Course Description:

This content-rich presentation prepares healthcare administrators, CEOs trustees, managers and supervisors to create an environment that stimulates productivity and creative thinking, while neutralizing inevitable conflict.  The root causes of individual and healthcare organizational conflict are identified, along with the typical factors that increase workplace tension. Participants will learn strategies, techniques and methods to reduce or neutralize the negative influences of conflict that contribute to low productivity, disruptive behaviors, harassment claims and potential violence.  The content is focused on developing the skills of effective conflict resolution while building trust and maintaining successful workplace relationships.

 

The content of this program is taken from the following books by Harry E. Chambers:

No Fear Management: Rebuilding Trust, Performance and Commitment in the New American Work Place.  St. Lucie/CRC, Delray Beach, FL, 1998

The Bad Attitude Survival Guide: Essential Tools for Managers.  Addison Wesley Longman, Reading, MA 1998

Getting Promoted: Real Strategies for Advancing Your Career. Perseus Books, Reading, MA 1999.

Finding, Hiring and Keeping Peak Performers.  Perseus Books, Cambridge, MA 2001

 

 

Content for the program will include the following:

 

Understanding the root causes of healthcare workplace conflict

  • Systemic and non-systemic sources of conflict

  • Discover the factors which contribute to conflict resolution impediments

  • The managers role in conflict reduction and resolution

 

Interaction vs. avoidance

  • Learn the four steps of effective conflict resolution

  • Overcome the trap of conflict avoidance

  • The dynamics of conflict and how to manage them successfully

  • The roles of fear and trust and their impact on the resolution process

 

Strategies of effective conflict resolution

  • Appropriate coping skills

  • Identify and confront the negative manipulative behaviors

  • Mediation and arbitration

  • Strategies to reduce negative emotion in conflict

 

Target Audience:

All formal and informal leaders in the healthcare environment, including administrators, CEOs, trustees, managers, department heads, supervisors and team leaders.

 

At the conclusion of this program, participants will be able to:

  • Diagnose the root causes and degrees of healthcare workplace conflict

  • Identify the building blocks of personal and organizational trust

  • Learn the critical destroyers of trust

  • Focus on mutual gain conflict resolution

  • Rebuild damaged relationships

  • Reducing the factors contributing to workplace harassment, intimidation and violence

 

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