Mutual Interest Conflict Resolution
content-rich presentation prepares healthcare administrators, CEOs
trustees, managers and supervisors to create an environment that
stimulates productivity and creative thinking, while neutralizing
inevitable conflict. The root
causes of individual and healthcare organizational conflict are
identified, along with the typical factors that increase workplace
tension. Participants will learn strategies, techniques and methods to
reduce or neutralize the negative influences of conflict that contribute
to low productivity, disruptive behaviors, harassment claims and potential
violence. The content is
focused on developing the skills of effective conflict resolution while
building trust and maintaining successful workplace relationships.
content of this program is taken from the following books by Harry E.
Fear Management: Rebuilding Trust, Performance and Commitment in the New
American Work Place. St.
Lucie/CRC, Delray Beach, FL, 1998
Bad Attitude Survival Guide: Essential Tools for Managers.
Addison Wesley Longman, Reading, MA 1998
Promoted: Real Strategies for Advancing Your Career.
Perseus Books, Reading, MA 1999.
Hiring and Keeping Peak Performers.
Perseus Books, Cambridge, MA 2001
for the program will include the following:
the root causes of healthcare workplace conflict
of effective conflict resolution
formal and informal leaders in the healthcare environment, including
administrators, CEOs, trustees, managers, department heads, supervisors
and team leaders.
the conclusion of this program, participants will be able to:
Register now for our next scheduled course!