Maintaining a Positive Focus: Overcoming Negativity in Today's Healthcare Environment
many complex reasons, the increases in negativity and employees with
oppositional attitudes have become an epidemic in today’s healthcare
environment. This program
focuses on understanding the causes and pervasiveness of today’s
healthcare negativity and offers specific strategies for neutralizing its
overall impact. The issues of
individual, departmental and organizational negativity will be identified.
Participants will learn to deal effectively with the negativity of
management, staff, peers, patients and their families.
content of this program is based on the book, The Bad Attitude Survival
Guide: Essential Tools for
Managers, by Harry E. Chambers. Addison Wesley, Reading, MA, 1998
for the program will include the following:
the factors of healthcare negativity
the negativity of others
the root causes of departmental and organizational negativity
program is designed for administrators, CEOs, managers, supervisors and
general healthcare staff members. It
is appropriate for everyone employed in a healthcare facility.
the conclusion of this program, participants will be able to:
Register now for our next scheduled course!